IT Delivery Support Manager

Dublin  ‐ Onsite
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Keywords

Description

IT Delivery Support Manager

Our client has a current requirement for an IT Delivery Support Manager for their Dublin City Centre Operations for a 1 year fixed term contract with a view for extension or permanency.

The ideal candidate will have experience in the following areas:

  • Configuration Management
  • Network Support, including network maintenance and upkeep
  • Infrastrastructure Support
  • Application Support
  • Service Desk
  • Incident Management

Responsibilities

  • Ensure transition/migration plans from development projects to support take place using defined processes, are properly documented and that the support organisation is positioned to assume support
  • Ensure that service level agreements and the importance of compliance are fully understood and implemented within the support organisation
  • Ensure transition/migration plans from development projects to support take place using defined processes, are properly documented and that the support organisation is positioned to assume support

Skills/Expertise Required:

  • 10 Years experience in developing and managing complex integrated processes in a time critical SLA-driven IT environment;
  • ITIL certification with demonstrable experience of ITIL implementation;
  • Ability to analyse the organisation's IT strategy and translate it into local support improvement objectives that are pragmatic and deliverable in the necessary timeframes and cost parameters;
  • The capability to lead, motivate and challenge a support team to deliver and to continue to develop their skills and competencies along IT industry best practice;
  • Excellent analytical, planning, communication and presentation skills.

For more information on this role please contact Marie McNamara.

Start date
ASAP
Duration
1 year fixed term contract
From
Experis IT
Published at
04.08.2012
Project ID:
402539
Contract type
Freelance
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