Description
IT Delivery Support Manager
Our client has a current requirement for an IT Delivery Support Manager for their Dublin City Centre Operations for a 1 year fixed term contract with a view for extension or permanency.
The ideal candidate will have experience in the following areas:
- Configuration Management
- Network Support, including network maintenance and upkeep
- Infrastrastructure Support
- Application Support
- Service Desk
- Incident Management
Responsibilities
- Ensure transition/migration plans from development projects to support take place using defined processes, are properly documented and that the support organisation is positioned to assume support
- Ensure that service level agreements and the importance of compliance are fully understood and implemented within the support organisation
- Ensure transition/migration plans from development projects to support take place using defined processes, are properly documented and that the support organisation is positioned to assume support
Skills/Expertise Required:
- 10 Years experience in developing and managing complex integrated processes in a time critical SLA-driven IT environment;
- ITIL certification with demonstrable experience of ITIL implementation;
- Ability to analyse the organisation's IT strategy and translate it into local support improvement objectives that are pragmatic and deliverable in the necessary timeframes and cost parameters;
- The capability to lead, motivate and challenge a support team to deliver and to continue to develop their skills and competencies along IT industry best practice;
- Excellent analytical, planning, communication and presentation skills.
For more information on this role please contact Marie McNamara.