Description
Sr Systems Engineer - Windows - UNI
Description
The Senior Systems Engineer, Global Technology Services will be a core member of a team accountable for the uptime and management of the client's Server Technology Infrastructure. The Senior Systems Engineer, Global Technology Services will provide planning, recommendations and be responsible for maintenance on all hardware and software for the client's Global Server Infrastructure and rollout of these strategies both internally and externally. In general, responsibilities will include any requirements regarding the server infrastructure environment, from day to day systems administration to planning and management of server Infrastructure with supervision from Sr. Team members.
1. Systems Engineering Support: 30%
- Maintain Client's Server Build Standard on all different supported flavors.
- Maintain server availability and server security.
- Perform scheduled Client's standard patch management activity on Operating Systems
- Perform installations and configurations of multiple Operating Systems
- Maintain the automation of rapid server deployment and centralized management of Servers.
- Develop performance management procedures for Windows/Linux Servers.
- Manage and maintain server resources, globally, throughout the enterprise.
- Manage IT Staff relationships to insure service levels and availability of all Servers.
- Manage outages, identify root cause and resolve all server issues within allowed service levels.
2. IT Operations Support: 60%
- Maintain the server inventory including physical and virtual managed OS.
- Install any software agent on platform.
- Maintain the server monitoring solutions as defined by senior staff members
- Maintain the host backup solutions as defined by senior staff members
- Manage outages, identify root cause and resolve all server issues within allowed service levels.
- Participate in the daily production meeting to report the status of production systems.
- Participate in the change control, production acceptance and event management processes.
- Participate in the development of operational procedures and policies.
- Identify, resolve and escalate business issues as appropriate.
- Manage after hours and on-call support.
3. Develop and maintain project plans for small to midsized system projects: 5%
4. Provide oral and written status reports to IT management and customers: 5%
Qualifications
Knowledge of client's specific system concepts (Windows and Linux). Experience with the following technologies:
- Microsoft Windows Server
- Active Directory
- Virtualization solutions from VMware
- Suse Linux
- TCP/IP
- Novell services
- AppleTalk
- DNS/DHCP
- Citrix
- Monitoring solutions from CA Spectrum/eHealth.
- Systems management solutions from HP and Microsoft.
- Storage Solutions from Hitachi and NetApp.
- Experience in a large corporate global server environment is preferred.
- Experience with various file services.
- File service and System concepts.
- Strong PC and System hardware experience.
- Extensive knowledge of Microsoft Windows server 2000, 2003 & 2008, and Microsoft Office products.
Knowledge of:
- Experience designing and implement IT processes using ITIL 2.0 & 3.0 best practices experience
- Proficient Systems analysis and design to include Windows server, and/or/Linux.
- File system and system storage concepts
- Server hardware and system concepts
- Previous experience in a Server/Systems production environment
- Knowledge of project management techniques
- Multi-segmented networks, DMZs and system communication and service delivery through Firewalls and VPNs.
Skill In:
- Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment
- Strong written and oral communications
- Excellent problem solving abilities, strong decision making skills and make sound judgment decisions.
Ability To:
- Work effectively with team members, clients and other areas of IT
- Handle multiple tasks and be flexible in a fast paced environment
- Manage team members on projects.