Description
My leading technology client is looking for an experienced Cisco qualified contact centre engineer to build a CISCO Contact Centers in France (Paris), and worldwide. The successful candidate will need 2 years + of experience in the deployment of Cisco Unified Contact Centre Enterprise. UCCEI/UCCED/UCCES qualified would be advantageous. Looking for someone with a telecommunication background and strong projects experience. This is an immediate requirement for a 3 month contract and it could lead on to more project work. Ideally, you will have worked on relevant projects and not just BAU work.Excellent day rate + 3 month visible extension + Immediate start
Key skills: Cisco Contact Centre Engineer- Cisco UCCE, CVP - Service Provider - France, Paris- Experience of Quality management
- Very good Knowledge of CISCO IPCC Solutions- Routing CUCM (UCCE)
- Very good Knowledge of CISCO CVP(Cisco Voice Portal) solutions(deployment) - Routing CUIC, Voice Gateway (switching, routing)
- English and French speaking
Key Responsibility: Cisco Contact Centre Engineer- Cisco UCCE, CVP - Service Provider - France, Paris
- Target architecture of the platforms definition
- Launch of the project - technical frame
- Create (complete) the integration, configuration of Cisco applications and third-party
- Responsible for Quality commitments (AQP -Assurance Quality PLAN-, indicators, )
- Technical specification's Control of production
- Record architecture production control
- Organization of infrastructures & architectures for platform mounting
- Internal & Customer acceptances follow-up and roll out
- Deliverable writings (drafting)
- Reporting up to hierarchy
Deliverables - Cisco Contact Centre Engineer- Cisco UCCE, CVP - Service Provider - France, Paris
- HLD
- LLD
- NRFU
- Technical Acceptance Files
- Day-to-day Platform Implementation Planning
The Person: Cisco Contact Centre Engineer- Cisco UCCE, CVP - Service Provider - France, Paris
- Ability to work under pressure, within a team of professionals
- Technical lead experience would be valuable
- Good communication skills
- Autonomous
- Planning and organisation skills
If you match the above criteria and would like to apply for this Contact Centre Engineer position then please send your CV or call Maxine Liu.