Description
The IT Support Engineer responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business
Key Result Areas
The position of IT Engineer encompasses the following major functions or Key Result Areas:
- The IT Support Engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the Systems Engineer and IT manager.
- The position is responsible for supporting and maintaining the Desktop and Laptop operating systems and administration of Exchange and AD environment plus general maintenance of all IT-related hardware/software.
- The position provides exposure to a broad range of IT-related projects and activities.
- This is to ensure an operational infrastructure is maintained
The requirements in the above Key Result Areas are broadly identified below.
Duties/areas of responsibility
The position will involve the following areas of responsibility
- Escalating IT issues to the System Engineer and IT manager where necessary
- Responsible for managing backups and tape rotation
- Diagnosing and resolving technical issues
- Undertaking small- to medium-sized IT projects as instructed by the IT manager
- Providing desktop, laptop and printer support
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on desktops and laptops
- Completing internal user moves including phones
- Patching of network and phones
- Making of CAT 5 e network cables were necessary
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Exchange Server mailbox maintenance including archiving mailboxes
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Providing support for MAC PCs
Other
- Performing basic administrative support duties, as required, to meet specific operational objectives
- Performing miscellaneous job-related duties as assigned by the IT manager
- Working extra hours to meet deadlines, as required and where reasonable
- Providing assistance as required to the System Engineer and IT manager
- Providing assistance and support to colleagues in IT-related matters
- Ensuring that a high level of customer service and support is provided to all internal and external customers
No recruitment agencies