Description
Configuration Management Engineer - Netherlands/Nederland
This is an excellent opportunity to work with a global leader in the Telecommunications sector. Strong English skills are required and Dutch is a great bonus. Regular working hours of 9-5 with the possibility of overtime.
The Role:
- The CMAT Engineer will deal with customer requests to retrieve and store technical data as well as corrective actions and process improvement.
- To register, identify and maintain new and existing elements in the Configuration Management Database (AssetCentre/GPS), network drawings (MS Visio) and related systems (reporting tooling) with the aim of (1) minimizing Incident- and Problem follow-up, and (2) optimizing the overall Configuration Management process; both at the lowest possible costs.
- Work closely with the Configuration Management Process Manager and peers to identify and/or develop improvements to the CM Asset Registration & Control Process in order to maintain or to improve adherence to agreed Service Level Agreements (SLA).
- Directly responsible for the correct and timely follow-up of all ad-hoc corrective actions initiated by the Asset Verification & Audit process (CQAT); Output from Data Record Discrepancy (DRD) analysis.
- Directly responsible for the correct and timely follow-up and execution of all email correspondence arriving at the CM email box.
Required experience:
- Candidates MUST have ITIL experience, CCNA is desirable.
- Graduation from a three year MBO with major course work in Information Technology, Telecommunications or any equivalent combination of experience or training
- Must have a minimum of 3 years of IT experience and a track record of achievement in a technology driven, multi-national environment with an emphasis on Data, Voice and Internet Services
- CCNA certification is desirable; must have a basic understanding of networking technologies.
- Must have experience with the ITIL Process Approach and other Business Process optimisation methods.
- General knowledge of TCP/IP, hands-on experience of Telnet/SSH client, and basic UNIX commands. Knowledge of Cisco equipment & Visio 2002 professional.
- Awareness of Cost Management.