Customer Service Administrator

Gloucestershire  ‐ Onsite
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Keywords

Description

The role is responsible and accountable for providing exceptional customer service at all times, ensuring orders are processed and managed accurately and promptly, effectively dealing with daily administration tasks and liaising with customers and relevant teams. The post holder will establish and maintain positive relationships and ensure service is compliant with agreed metrics, KPI's and company standards.

Main Responsibilities:

*Co-ordinate and support individual customer accounts undertaking necessary research and investigation and responding to status enquiries of production schedules, shipping information and delivery problems.
*Receive and process customer orders and enquiries, communicating effectively and managing and processing customer repairs.
*Respond quickly, discreetly and accurately to all correspondence, orders, quotes, status requests, complaints, follow-ups and other miscellaneous customer requests.
*Attend regular meetings as required to support tasks.
*Responsible for assessing and providing accurate documentation in accordance with Export Control Regulations for international shipments.
*Works effectively with colleagues, customers, suppliers and all stakeholders and uphold the company values at all times.
*Review backlog regularly and look for bottlenecks and delivery problems.
*Respond to and resolve status inquiries of productions scheduling, shipping information and delivery problems.
*Prepare packing lists, certifications, shipping documents and invoices for domestic and international shipments.
*Effective use of ERP for all process tasks including generation of letters, quotations, and goods received docs.
*As point of contact, build a rapport with customers and ensure issues are escalated or reviewed by management if required.
*Assist with broader administration tasks in support of the Customer Services Team including coordinating and arranging visits, meetings etc.

Other Responsibilities:
Adhere to legislation governing employment, including but not restricted to; health and safety, data protection, equal opportunities ensuring compliance with local policies and procedures.

Comply with statutory requirements and regulations and Company policies.
Undertake such other duties commensurate with the role that may be required from time to time.

Knowledge, Skills and Experience:

A good standard of education to include English and Mathematics at academic pass level as a minimum.
Minimum of 3 years experience in a similar customer service role preferably in a manufacturing environment.
Aerospace experience
Effective use of IT, including MS Office applications and use of ERP systems.
Possess accurate data entry skills and attention to detail.
Able to follow detailed and prescriptive processes to end, with the aptitude to attain product knowledge quickly.
Able to communicate effectively both written and verbally with stakeholders at all levels.
Experience of working in a small, flexible team and also able to work on own initiative.
Excellent telephone manner with a positive "can do" approach.
Effective listening skills and ability to clarify and confirm customer requirements.
Able to demonstrate excellent problem solving skills.
A vocational qualification in customer services would be desirable but not essential.

Leading aerospace organisation requires a Customer Service Administartor to work a 12 month contract, experience within an Aviation/Aerosapce environment is hugely beneficial.

JAM Recruitment is acting as an employment agency with regards to this position.

Start date
ASAP
Duration
12 months
From
JAM Recruitment
Published at
15.08.2012
Project ID:
406459
Contract type
Freelance
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