IT Helpdesk Analyst/1st Line Technical Support Analyst - Dutch and Eng

Noord-Holland  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

IT Helpdesk Analyst/1st Line Technical Support Analyst - Dutch and English

Our client is a worldwide information technology services and solutions company operating in more than 100 countries. They deliver the precision thinking and relentless execution that drives their clients' business transformation. There are more than 600 employees working in their EMEA HQ, based 5 minutes from Schiphol Airport.

Besides the regular activities aimed at the Dutch IT market, they have a number of international departments and clients. One of those international departments is the Managed Services Centre (MSC). In the MSC, the IT infrastructure of clients is managed on different levels, according to skills and service levels. The MSC is made up of around 200 employees, spread across call reception, technical helpdesk, security, network command centres. It is an open and informal yet professional environment.

Description

Working as part of an international team, you will use your experience and knowledge to deliver telephone and remote IT support to users across the business. Primarily, your role will be to troubleshoot and resolve Technical issues within agreed service levels, wherever possible. In addition to this you will diagnose and analyse problems that the user is facing and provide advice and guidance that will solve them. You will be provided with a 2 week training program, which means you will have the chance to expand on your technical knowledge, experience and improve your customer relation skills. The company offers you solid career opportunities within other areas of the business, whilst encouraging internal promotion.

Job requirements

  • Bi-lingual: Fluent Dutch and English.
  • Excellent and polite telephone support skills handling end users/customers.
  • Computer skills including intermediate knowledge of Windows /XP, MS Office (Excel, Word, PowerPoint and Outlook).
  • Proven IT experience gained in a technical support/helpdesk support role.
  • Analytical and problem solving skills.
  • Excellent Team player.
  • Proactive and able to react quickly to customer requirements.

To apply for the role please send your CV to Tony Chopra or you can call us.

Start date
ASAP
Duration
Ongoing 6-month Contract
From
Allied Worldwide
Published at
15.08.2012
Project ID:
406756
Contract type
Freelance
To apply to this project you must log in.
Register