Description
Financial Planning Manager
This role is responsible for running and improving capacity planning process, providing forecasts in relation to volume, productivity, performance and FTE across different sites, suppliers and process.
*Embed planning process to ensure plans are driven by operations and agreed with the business at agreed frequency.
*Providing insight into FTE impacts of changes in volume, process time and productivity.
*Own forecast for complaint volume including capacity, FTE, process time, desk utilisation and productivity
*Set up and manage monthly recruitment forum with operations, finance and HR
*Manage impact assessment (change) process for operations providing insight into capacity and FTE impacts driven through the change to process.
*Deliver BU specific weekly planning meeting to review and agree assumptions for volume and productivity and drive actions to improve delivery.
*Hold a daily review to ensure alignment on queue priorities to staffing profile. Supporting delivery against all SLA's.
*Deliver FTE demand plans in line with financial calendar
*Primary point of contact for business unit planning.
*Deliver insight into the impacts of performance on FTE and capacity on a monthly basis.
*Work with cost management to define key outputs from demand plans to align forecast model
*Forecast and track key metrics to ensure divergence from plan is remediated in a timely manner.
*Embed and operationalise standardised forecast model
*Provide weekly performance update, including pinch points and actions on all stages of process.
*Work closely with the other teams within the Finance team to create a seamless team - very strong supplier and customer relationships. Understand the end-to-end operational processes and links to strategy & policy
Essential
*Intellectual competencies - Ability to understand operational complexities and translate them into realistic performance challenges with credibility.
*Technical competencies - good technical knowledge, and ability to leverage knowledge of specialists as required
*Personal competencies - high degree of organisation, adaptable and flexible, comfortable with ambiguity, able to manage competing priorities and adopt a process and process improvement approach when required
*Interpersonal - strong ability to work collaboratively with others, to open up sources of information and challenging, whilst maintaining important business relationships
*Experience of financial planning process in large, financial services organisation.
*Background in operational planning
*Banking or Credit Card experience
*PPI
Send Cv for immediate review.