Description
Job Scope and Accountabilities:
- Be responsible to provide guidance to all staff involved in all aspects of Change Management
- Be the key driver in the development of strategies, and processes to ensure all changes are managed in a controlled and documented manner
- Liaise closely with the other Business Unites
Duties:
- Be responsible for all Change Management activities, to include new business planning, Change Advisory Board (CAB), the production of management information, Request For Changes (RFCs) and a change schedule for systems managed and support by Corporate IT&T
- Chair of the CAB
- Review, document and publish Change Management standards, Change Management plans and procedures, ensuring that these documents are updated as and when appropriate.
- Ensure the defined Change Management processes and procedures are adhered to by IT&T staff carrying out their tasks and where appropriate initiate appropriate training to rectify non-conformance.
- Be an active and visible coach to executive leaders who are Change Sponsors.
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
- Identify resistance and performance gaps, and work to develop and implement corrective actions
- To take responsibility for the research and development of the change programs ensuring best fit for the organisation.
- To continuously evaluate all existing processes and procedures to ensure that Change Management is being carried out in the most efficient and effective manner and initiate appropriate corrective action.
- Provide admin support for the Service Management Tool, ServiceNow
Key Competencies:
- Tertiary qualifications in Information Technology or relevant experience;
- ITIL Certification;
- Experience in Technical Change Management;
- Experience with Change management systems; Deciding and Initiating Action
- Working with People
- Adhering to Principles and Values
- Writing and Reporting
- Coping with Pressures and Setback
Other:
- Self motivated able to work unsupervised whilst managing a range of stakeholders and influencing decisions.
- Excellent communication skills;
- Strong customer service mentality;
If you are interested in the position please apply online - Suitable applicants will be contacted for a further discussion.