Description
Support Engineer with Italian/English
Essential
- Fluent (Read/Write/Speak) in English and Italian Language.
- Strong Migration Experience in an Enterprise Environment
- Strong Knowledge of Quest Toolset/Robocopy
- Microsoft Windows o/s experience - Especially for Windows XP.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Strong communication and customer focus skills with emphasis on end client
- Active Directory user account administration experience
- Ability to work under their own initiative without constant guidance
- Ability to develop and maintain close working relationships with other support and development teams
- Ability to cope under pressure in a highly visible environment
- Ability to create and maintain technical documentation
- To be flexible with work times, in order that any major problems are resolved as quickly as possible when the need arises
- Strong Organisational skills
- Quest Storage Suite for Data Migration
- Account Migration QMM