Description
Complaints Handler, Complaints, Life, Pension, Regulated Financial Services, CeFA, Banking
The ideal candidate will have a thorough knowledge of Life, Pension and Investment products and of the Regulated Financial Services environment, along with experience of redress calculations. A thorough understanding of the complaints life cycle within the financial industry is required. Additionally, the role holder will support the development of fellow Review Officers by maintaining an open and honest working relationship with colleagues through discussion and sharing of information, and creating 'best practice' in relation to the standards applied. A willingness for further study in the technical arena is preferred
Minimum of full Financial Planning Certificate (FPC 1, 2 & 3) or Certificate for Financial Advisors (CEFA) is required
Project Partners is part of Hydrogen Group.