Engagement Manager

Job type:
on-site
Start:
immediate
Duration:
3-6 months
From:
Silverlink Technologies
Place:
IT
Date:
08/31/2012
Country:
flag_no Italy
project ID:
414511

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Position: Engagement Manager

Duration: 3-6 months
Location: Milan, Italy

Job Description

  • Minimum of 12+ years with experience in IT/ERP systems
  • Should possess above 8+ years experience in the area of OSS/BSS system and system integration testing.
  • Knowledge of service assurance, activation and billing systems for multi-services and multi-vendor communication networks.
  • Monitor effectiveness of SLAs, operating standards, end-to-end business processes and key interfaces between Wipro and the client
  • Identify, escalate and lead resolution of issues identified around SLAs or quality of service delivered to customer.
  • Provide reporting to management as required, consolidating reports and integrating with any additional KPIs/reporting required.
  • Experienced Program Management & excellent communication skills.
  • End to end test strategy.
  • Must be able to speak Italian language