Description
7 - 9 YEARS OF EXPERIENCE IN THE FOLLOWING:
RESPONSIBILITIES:
Maintains smooth operation of multi-user computer systems. Duties may include troubleshooting Windows operating system, IIS, Citrix infrastructure, file, print, VMware, server hardware related issues, maintaining library of system documentation and installing system-wide software and allocation of mass storage space. Interacts with users and vendors if necessary.
COMPETENCIES:
Experience with a variety of Windows operating systems protocols and tools. Able to rapidly absorb and support new technologies and procedures. Capable of performing tasks in dynamic/changing situations and under stress, optimizing availability of system services to users/LOB staff. Familiar with change control methodologies. Excellent interpersonal and communication skills.
QUALIFICATIONS:
Bachelor's degree in Computer Science, Engineering, or related discipline. At least seven years of experience in systems support and working knowledge of specific technology to be administered. Familiarity with multi-platform environments. Understanding of security systems.
The Open systems team is responsible for Level 2 support, trouble-shooting, root cause analysis, trending, performance analysis and resolution in the area of Windows, Citrix, File, Print VMWare and Web technology. This position is for second shift, possibly third shift with some requirements for weekend and holiday coverage.
The incumbent:
- Must have top technical ability, capable of conflict resolution, identifying alternatives, and providing solutions, while driving incidents to resolution.
- Must have exceptional problem and analytical solving skills.
- Must communicate effectively with all levels of personnel, written and verbal.
- Must have excellent documentation skills.
- Must have superior interpersonal skills to be able to work with large groups of technical and non-technical staff on complex and highly technical incidents
- Experience in process improvement methods, procedures, metrics development, documentation and reporting.
- Consistently contributes knowledge and content to the support organization.
- Must collaborate with peers, cross-functional teams, team leaders, engineering and implementation to achieve end-to end products and process quality.
- Effectively influences others by guiding and mentoring lower-level technical staff.
Skills: Experience as technical expert in one or more of the following systems with proficiency in at least two of the following technologies: Windows, VMWare, Citrix, Web environments and File/Print.
Candidate must demonstrate knowledge across infrastructure disciplines and technologies and has a broad understanding of IT standards and methodologies. This position requires overall understanding of monitoring and backup/recovery technologies. Candidate must have disaster recovery experience in a Windows environment.
Experience working in a FDA regulated environment is preferred and candidate must be familiar with incident and change management requirements and practice.
Synectics is an Equal Opportunity Employer.