Description
Harvey Nash is currently looking for a Customer Services Implementation for one of its customers.
Job Overview:
Ina customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.
Major Accountabilities:
Provide end-to-end project execution throughout processing implementation projects.
Assess and document customer needs and according implementation activities.
Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
Guide customers through applicable MasterCard processing rules, specification and documentation
Identify appropriate processing implementation support documentation (contracts, agreements, forms etc ) to be provided by customers,
Handle multiple customer processing implementation projects in parallel.
Education(preferred):
Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
Knowledge/Experience(preferred):
Three to five years of "Information Technology" system knowledge, with good understanding of network technology, applications, and project management.
Strong knowledge in payment transaction processing and industry business principles.
Good understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles.
Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
Skills/Abilities:
Ability to interact well with the customer
Good verbal and written communication skills
Self-Starter with a desire to learn independently
Good project management skills
Ability to manage change in a technical work environment
Ability to understand theory/principles with business impact and apply thisunderstanding to the work environment
Ability to work in a matrixed organizations and cross functional teams
Ability to provide basic training and overview of the functions within CIS