Customer Support Engineer BCS - Egypt

EG  ‐ Onsite
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Keywords

Description

Customer Support Engineer BCS
Cairo, Egypt

Responsibilities:

  • First level technical support for customer queries.
  • Software maintenance activities: installation & test of technical/change notes/change deliveries.
  • Software upgrades and technical audits on site.
  • On-site support at customer's premises participating network operation service, when applicable.
  • Plan and run a subproject (like Software upgrade, Software change planning, Tailored technical support)
  • Installation and/or commissioning and/or integration activities.
  • Network expansion activities.
  • Technical/customer acceptance testing.
  • Implement parametering in the network elements' subsystems (understands KPI and the impact on the performance of the system).
  • Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)

Requirements:

  • Bachelor Degree of Electrical and Electronic Engineering or Computer Engineering or Equivalent
  • The engineers should be capable and skilled in commissioning, integration, troubleshooting and upgrading of NSN Optical Networks equipment DWDM hiT7300, hiT7080 and hiT7070.
  • Must be fluent in English and Arabic (spoken and written).
Start date
n.a
Duration
6 months Extendable
(extension possible)
From
Eurosearch and Selection
Published at
18.09.2012
Project ID:
422016
Contract type
Freelance
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