Description
Our client, one of the leading Financial organisation are seeking a Complaints Handler to utilise specialist knowledge to make decisions with fair customer outcomes, on complaints allocated within the unit in order to deliver a quality service to customers in line with agreed service standards and regulatory requirements.
You will be:
Carrying out a range of simple and complex clerical or customer service duties, ensuring that the work is completed to all specified complaint principles, processes, procedures, standards and relevant external regulations.
Respond to a range of the more complex and/or sensitive complaints, clarifying customer understanding of the information being given.
Identify and suggest improvements to new and existing processes/procedures/systems providing implementation support to line manager when required.
Undertake duties at a similar or lower level as required.
For this position you will utilise your:
Life and/or Pensions and/or Investment experience and must also have Complaint handling experience within the financial sector.
Skills in Life, Pensions and Investment experience will be preferred
If you have the skills and experience required for the role and would like the opportunity to work for a large organisation please submit your CV.