Payroll Specialist FTC 3 Month

Somerset  ‐ Onsite
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Keywords

Description

Payroll Administrator

  • To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
  • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.

Main responsibilities and Opportunities:

Administer and Implement Payroll

  • Ensures data is received in the right format and in time to complete payrolls to agreed deadlines.
  • Prioritises and actions daily tasks to be accomplished to meet SLA.
  • Calculates, prepares and transmits manual payments and third party disbursements.
  • Runs sample payrolls to ensure quality and resolve errors or deviations.
  • Liaises with the processing team for production of payroll outputs.
  • Provides statistics to enable invoicing activities.
  • Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements.
  • Identifies and acts on issues which would impact delivery of SLA.
  • Reconciles PAYE and NI figures to ensure that customers pay the correct amounts to HMRC.

Provide Customer Service

  • Receives and records customer enquiries and provides basic information in response to customer requests. Outstanding issues are escalated to Line Manager where appropriate.
  • Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
  • Develops and maintains a good working knowledge of Northgate products and services.
  • Develops and maintains effective relationships with internal/external customers and suppliers.
  • Considers and escalates any new ideas which add value to the customer.

Provide Technical Support

  • Checks system accuracy by performing manual calculations to agree system output
  • Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
  • Actions systems updates to ensure implementation

Customer Liaison

  • Manages projects with customer to establish their needs.
  • Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
  • Records customer issues and complaints to instigate corrective action.
  • Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
  • Provides information as requested by customers in terms of their contracts.
  • Liaises with customer regarding disruptions to service levels and implement corrective action.
  • Understands and monitors the customer SLA.

Essential

  • Basic numeracy skills
  • Experience of customer handling skills (by telephone, face to face and written contact)
  • Sound Payroll knowledge and experience PC literacy - Word and Excel (basic level) and Outlook
  • Knowledge of payroll systems

Desirable

  • IPPM Foundation/Practitioner (or working towards this qualification)
  • Experience in an Outsourcing environment
Start date
ASAP
Duration
3 months
From
Northgate IS
Published at
29.09.2012
Project ID:
427572
Contract type
Freelance
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