Description
An exciting opportunity is currently available in Stockholm for an English speaking Support Administrator. This position is located in the Public Sector through an IT Service Provider.
Tasks:
- Register, analyse, categorise and resolve reported incidents and requests
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Keep an inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
Specific requirements:
- Service orientation
- 1st line and 2nd line support experience
- ITIL knowledge and experience
- Technical knowledge of domain requested
- LanDesk experience
Language requirements:
- Very good English
Could interested candidates please apply quoting reference SecEng.
We look forward to discussing this position with suitable candidates.