Entry Level Helpdesk Analyst

Job type:
on-site
Start:
n.a
Duration:
1+ year
From:
Beacon Hill Staffing Group -Philadelphia
Place:
Delaware
Date:
10/04/2012
Country:
flag_no USA
project ID:
429511

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This project is archived and not active any more.
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Rate: 13/hr w-2

Hours: Sat-Tues 12pm-10pm

Length: 1 year+ contract- possibility to become permanent

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Provides knowledge and on-site support for all end-user applications. Troubleshoots end-user problems for all technical platforms.
  • Maintains the helpdesk application to ensure problem determination/resolution methods are efficient and reliable. Utilizes the knowledge base of technology and application information, and ensures documentation is up to date.
  • Keeps abreast of technologies and applications. Attends training with other Support Center and Associate Support Center Analysts. Assists with standard technology implementations and ensures adequate knowledge transfer and training has been received.
  • Assists with the troubleshooting and problem resolution tasks of the other Associate Support Center Analysts on a daily basis.
  • Identifies and pursues opportunities for improving customer service. Investigates ideas that can provide enhancements and efficiencies in supporting end-users.

REQUIRED SKILLS

  • Experience with high call volume in a call center environment.
  • IT Savvy- Experience and or Education

Beacon Hill Staffing Group is an EEO Employer.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, and Beacon Hill HR by visiting our website.

We look forward to working with you.