IT Service Desk Analyst

PL  ‐ Onsite
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Keywords

Description

Role: IT Service Desk Analyst
Location: Zawiercie, Poland
Duration: 6 months +

Role/JD:
- College Graduate
- 4+ years experience on Helpdesk/Desk Side support
- Technical troubleshooting skills
- Excellent Written and spoken Polish Language skills
- Dual Language skills (Polish and English) spoken/written preferred

Additional information: 
- Troubleshoot and Resolve/Escalate IT issues relating to End users in the client organization.  Issues get reported by either by phone or email or from self help portal
- Incident Management - Incident Creation, classification, update, tracking, follow up with users/Other IT resolver groups, resolving and closing
- Event/Alert Management - Responding to system generated alerts/events per process laid down
- Adhere to Service Levels as laid down while responding to incidents/attending to user requests
- Interact with offshore Service Desk team on regular basis
- Participate on review calls as and when required.

Start date
n.a
Duration
6 months +
(extension possible)
From
Infoplus Technologies UK Ltd
Published at
05.10.2012
Project ID:
429797
Contract type
Freelance
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