Description
Role: IT Service Desk Analyst
Location: Zawiercie, Poland
Duration: 6 months +
Role/JD:
- College Graduate
- 4+ years experience on Helpdesk/Desk Side support
- Technical troubleshooting skills
- Excellent Written and spoken Polish Language skills
- Dual Language skills (Polish and English) spoken/written preferred
Additional information:
- Troubleshoot and Resolve/Escalate IT issues relating to End users in the client organization. Issues get reported by either by phone or email or from self help portal
- Incident Management - Incident Creation, classification, update, tracking, follow up with users/Other IT resolver groups, resolving and closing
- Event/Alert Management - Responding to system generated alerts/events per process laid down
- Adhere to Service Levels as laid down while responding to incidents/attending to user requests
- Interact with offshore Service Desk team on regular basis
- Participate on review calls as and when required.