Description
1 - 3 YEARS OF EXPERIENCE IN THE FOLLOWING:
RESPONSIBILITIES:
Individual will be responsible for providing support for the users of our Call Center Software. In addition, this individual will liaison between our remote field sales/service organization and our internal IT group in the deployment of laptops and management of on-going support for this remote field organization.
COMPETENCIES:
Individual should have experience with a variety of Client Server systems, operating systems protocols and tools. Solid experience should be demonstrated in troubleshooting end user client software, setting up user accounts, providing standard application software support. Individual should have excellent interpersonal and communication skills. Strong level of customer service. Individual needs to be able to take direction and consistently follow through on completion of assigned tasks per the requirements and timeline/due dates. Activities may include updating and creating training and system documentation, participating in system testing, training internal users, coordinating IT support at national meetings.
QUALIFICATIONS:
Bachelor's degree in Computer Science, Engineering, or related discipline. At least three years of experience administering and supporting software solutions. Including GUI desktop clients.
Experience with the following is a plus:
- Call Center Software Experience
- VOIP Contact Center phone system. Interactive Intelligence, I3, CIC tools such as; CIC Handlers, IC Log Reading
- Troubleshooting CIC Application and SIP (Polycom and CIC Softphone) issues.
- Software Solutions
- Crystal Reports, Aspect, SQL/Oracle Database, Windows 7, MS Office 2010, Outlook
- Project Management type skills - status reporting, timeline management etc.
Synectics is an Equal Opportunity Employer.