Description
Application administrator (Summit/Flex Functional Support FO Application)
Functional Domain
Within the domain Financial Markets, we are currently looking for a Functional Support Engineer to be part of the FXMMR-BE Support Team. The Team is functionally and technically supporting 3 main applications used by the Dealing Room: Kondor+ (F&T), Flex(F&T - in house Application) and Summit (F).We are covering a 24/7 Support for Kondor+ & Flex.
The Functional Support Engineer's responsibilities cover:
Support daily management of the Summit/Flex applications (identification and solving of issues)
management of end users requests (assessment and prioritisation) support in the design of efficient processes for information requests and incident management implementation of application releases: testcases development, tests in the last phase of the project, acceptation tests...
Incident Management
Registration, follow-up, and documentation of incidents
Preparation of standard incident reporting Problem management
Identification, solution and follow-up of problems
Preparation of operational reports required for an efficient problem management
User management of information requests in relation with Summit/Flex
Communication to end users in relation with incidents, problems, requests (issue localisation/identification and solution)
Education:
Technical skills - Min years of experience:
You are Financial/Mathematical/Economics educated or have a similar experience
You have at least 5 years of experience in a support function within an IT environment/packages
You have already worked with Dealing Room people
You are expert in Derivatives/Rates & Exotic FM Product
You have a advanced knowledge of Summit
FT Organisational Skills:
You are customer focussed and a team player
You have strong analytical and problem solving skills
Apply now for this great opportunity.