Description
Key Skills:
- Functional Support Engineer
- Summit or Flex applications
- Kondor+
Tasks:
- Support daily management of the Summit/Flex applications (identification and solving of issues)
- Management of end users requests (assessment and prioritisation)
- Management of information requests in relation with Summit/Flex
- Registration, follow-up, and documentation of incidents
- Support in the design of efficient processes for information requests and incident management
- User management
- Incident Management
About the client:
My client within the financial domain is currently looking for a Functional Support Engineer to be part of their Support Team. As an experienced Support Engineer, you must have at least 5 years experience in a support function within IT environment/packages and you must have already worked with Dealing Room people. You must be an expert in Derivatives or Rates and advanced knowledge of Summit FT.