Description
Role: Solution Design (Genesys) - CCT Domain Experience
Job Type: 3 months Contract
Location: Barcelona, Spain
Start Date: ASAP.
Rate: EUR/day all inclusive (Excl VAT)
Job Description:
* Around 8-10 years of experience in the CCT domain and work on Genesys 7.6 & above, Avaya 5.2 & above & NICE.
* Consultancy experience of around 2-4 years and good understanding of CCT components like Inbound, Outbound, Reporting, WFM, Biz Intelligence, QM etc.
* Solution design experience on Genesys.
* Good communication skills and experience of handling UK based customers.