Description
Office Administrator to work through Steria Recruitment for Steria, the UK's leading Outsourcing and Technology Company. We require experienced Office Administrator to join a high profile programme to deliver services to our client for 3 months of contract.The following is a list of skills that the candidates should poses as an expert Office Administrator.
Location: Warrington
Key Responsibilities:
Ensure and promote the (correct) use of the Change Management process
To assist the Change Analyst, in ensuring standard methods and techniques are adhered to.
Receive, log and allocate a priority, in collaboration with the initiator, to all RFC's.
Liaise with Change Analyst to ensure all necessary parties co-ordinate Change building, testing and implementation in accordance with customer's schedules.
Update the Change records within the HPSD tool, with all progress that occur, including any actions to correct problems and/or to take opportunities to improve service quality for our customers within the ISD.
Review all outstanding RFCs awaiting consideration or awaiting action.
Coordinate urgent changes according to emergency procedure
Essential Skills: It is essential that Candidates:
Proven experience of working in an IT environment
Keen to develop the role and provide a professional service to clients
Be able to work on own initiative
Proven Customer Service skills and experience of dealing with and resolving difficult customer issues.
Excellent organisational skills and be used to working to deadlines in a demanding environment.
A positive attitude towards teamwork and contribute to the achievement of service desk goals.
Knowledge of Service desk systems such as HP Service Desk and associated tools.
Ability to work to tight timescales and under pressure.
Good understanding of processes and procedures and the important way in which they contribute to the service desk environment.
On client's instructions, due to the urgency, nature and length of the assignment, the successful candidate should have current security clearance to SC level or above or they must be eligible to undergo SC clearance. This role complies with national security vetting requirements.
Steria Recruitment Ltd (a Steria company) provides recruitment and resourcing solutions to Steria, a leading European IT service provider.
Great opportunity for long term contract work. No agencies, so contact us directly for an immediate interview. Steria Recruitment Ltd (a Steria company) provides recruitment and resourcing solutions to Steria, a leading European IT service provider.
Please do not hesitate to contact Steria Recruitment for further information.