Description
Role: Communications Manager
Skills: Communications Manager - Products - Retail Banking - Halifax - £360 per day
Overview:
Our client, a major UK retail bank, requires the services of a Communications Manager, who has previous experience within Retail Banking. The role is to coordinate the delivery of customer and colleague communications to support the build of a new bank, to ensure they are aware of what changes will affect their accounts and products throughout the life cycle of the programme.
Core duties of the role:
- Ensure that there is a clearly defined approach for their area of communications and training delivery and that this is understood by all stakeholders within the business.
- Understand the benefits of the project and how their specific area of responsibility contributes to the overall delivery of these benefits.
- Produce or contribute to the appropriate project management deliverables, eg the requirements and plan, including producing time and cost estimates for any areas within their responsibility and tracking costs.
- Identify and assess risks and issues to plan, effectively managing and mitigating them by putting in place appropriate contingency actions.
- Report project progress and recommending actions to the Senior Comms Manager.
- Identify key project or workstream stakeholders and develops an appropriate stakeholder engagement and communication plan.
- Pro-actively manage the stakeholder relationships to ensure progress is on track and completed to the required brief.
- Work collaboratively with their training and communications counterparts to ensure successful delivery.
- Support the Senior Project Manager in managing the stakeholder Matrix accordingly ensuring buy in from all areas (including Products, Legal, Customer Change, Risk, Channels, Customer Services and Media).
- Co-ordinate and lead the delivery of communications
- Strong facilitation, presentation and communication skills.
- Proficient project management skills and experience of working in a fast-paced project environment. Proven track record of using structured planning methods and managing risks effectively to deliver to a high standard, on time and to budget.
- Strong influencing and negotiation skills and pro-active senior stakeholder management skills.
- Organisational awareness and knowledge of the marketplace, financial products and associated legislation and regulation.
- A flexible approach to working pattern, ability to manage own workload with minimal supervision and willingness to travel when required.
Personal effectiveness capabilities:
- Communication and impact
- Driving results
- Managing relationships
- Collaborative working
- Customer excellence
Desirable Skills
- Experience of working in a role focused on delivering training & communications preferred.
- A working knowledge of the Bank's product set and training and communications processes preferred.
Any other information
The role is due to run until 14th December 2012 to cover absence, with a possibility of the duration being extended into 2013.
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.