Description
Cisco Domain Consultant required for a new project in Mexico. The correct Cisco Domain Consultant must poses the following skills -
Responsibilities:
Provide escalation support of outstanding incident tickets for tier 1, 2 engineers. Open Cisco support tickets for VSG and work with vendor as required to facilitate incident resolution including software and hardware issues. Perform VSG proactive problem management functions to identify and rectify potential service impacting issues. Use cloud service assurance and system administration tools to monitor overall cloud infrastructure and provide SME support and VSG domain expertise. Use syslog, SNMP traps, CLI output, and advanced knowledge of IP fundamentals to determine root cause of incidents or problems on VSG. Manage capacity/utilization for VSG. Provide support to Storage/Backup SME to develop a backup strategy for the VSG infrastructure. Perform Performance Management tasks on the VSG solution. Review planned change requests, and supervise change implementations. Validate change implementation plans and rollback plans. Perform functions across all countries (Mexico, Argentina, Colombia, Brazil) from the Cloud Command Center in Queretaro