Cisco Engineer

Georgia  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Location: Atlanta
Status: Contract
Compensation: Submit Competitive Rate
Education Level: Not Specified

Cisco Engineer
2+ years contract in Atlanta, GA

Job Description:

Unified Communications Voice/Central On Boarding Customers Service Delivery & Fault Management & Monitoring Service Assurance - Incubated Solution.

Overall responsibility for customer service experience, systems availability, capacity planning and management, system performance, configuration, software and hardware for primarily Cisco contact center based applications.

Qualifications:

  • Expert level experience supporting Voice Gateway, routing protocols(BGP)and strong knowledge of CISCO Call Manager and CISCO Cube-SP.
  • Resolving fault conditions on voice services remotely or customer site.
  • ACTIVE CCNP - CCVP certifications OR equivalent exp. Would ideally like both certifications but will take one - IF CERTIFIED - Please provide ACTIVE certification number in supplemental area.
  • Familiarity with CISCO HCS/UCS.
  • Familiarity with CISCO VOSS.
  • Familiarity with VOIP, TCP/IP.
  • Must be customer focused and willing to interact with customers to address issues/concerns or inquiries associated with their Unified Communications Voice Services.
  • Creative, self motivated and ability to work with little guidance.
  • Must be organized, thorough and able to effectively manage customers and internal process.
  • Ability to understand and articulate technical information in a simple, concise manner.
  • Must be willing to work flexible hours 24X7 shifts.
  • Willingness to manage after hours escalations on a rotational basis.
  • Must have demonstrated experience and truly worked in the trenches.
  • Will consider candidates currently not in Atlanta but candidate must know this assignment is based on Atlanta (not a remote) and will be required to move to Atlanta within 2 weeks of assignment offer.
  • Must be able to work in a fast-paced environment.
Other Desired Skills/Certifications:
  • ACTIVE - CCIE certification Voice(SIP, CUCM, H323).
  • (If certified place in certification number in supplemental area).
  • Knowledge of SIP Protocol & ALU would be a plus.
  • Previous experience as a Call Manager would be helpful.
  • (Tier 2.5/3 experience).
Application Requirements
  • Client will not accept subcontractors
  • You must be authorized to work in the U.S. on a Full time basis.
Required Qualifications:
  • VoIP (Voice Over IP)
  • CCNA
  • CCNP
Benefits/Perks
  • Medical
  • Dental
  • Vision
  • and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance
  • Dependent Care Assistance. 401(k) with Roth feature. Free E-learning Courses

About MATRIX

Whatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries.

Please Note:

Your Resume will never be submitted to a client company without your prior knowledge and consent to do so.

Start date
n.a
Duration
2+ years contract
(extension possible)
From
MATRIX Resources, Inc.
Published at
17.10.2012
Project ID:
435023
Contract type
Freelance
To apply to this project you must log in.
Register