Description
Service Desk Operations Technician - Hosting Systems Specialist
Skills:
Enterprise Level Tier 2 Service Desk Environment, DNS, Citrix XenApp, network administration, configuration, troubleshooting, Windows Server administration
Summary
The Service Desk Technician will perform routine maintenance as required and designed by the Hosting Engineering team. Monitor and work Enterprise Infrastructure incidents and be part of the Incident and Problem Management teams. Must be able to work proactively to not only effectively restore systems, but to correctly escalate and manage the life cycle of the Incident Management process. Required to brief and report on Data Center status and issues to senior management. This is a 12 month + contract opportunity.
Responsibilities
- Monitor Servers, networks, and storage equipment including the troubleshooting and correcting of problems therein.
- Handle escalated calls on a 24 x 7 basis.
- Self-motivated and have good diagnostic and problem-solving skills in a technical environment.
- Strong interpersonal and communication skills, written and verbal, are required.
Qualifications
- Minimum 3+ years' experience in network administration, configuration, and troubleshooting, including but not limited to:
- Working in an Enterprise Level Tier 2 Service Desk Environment.
- Strong understanding of network fundamentals and diagnostic methods
- Good understanding of DNS
- Strong understanding of Citrix XenApp
- Windows Server administration (including IIS and SQL server)
- Email services: SMTP, POP, IMAP (configuration and troubleshooting)
- Experience with server-class hardware (configuration and troubleshooting including software and hardware RAID)
- Bachelor degree in Computer Science, MIS, Business or equivalent related experience.
- Strong troubleshooting and problem-solving skills.
- Strong communication, documentation, teamwork, and relationship-building skills.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include some nights, weekends, holidays, etc.
- Rotating after-hours on-call and change management availability required
- Ability to perform unsupervised maintenance including the knowledge of networking touch points and sufficient back out plans.
- Experience with Cherwell Service Management (a plus).
- Fluent in English reading, writing, and spelling.
- Certifications:
- ITIL Foundations Certified (V3 preferred)
- Microsoft/VMware/Citrix/CCNA Certifications (in one or more) Preferred
- Security + Preferred
Benefits
As an Agile Consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.