Description
Link Technologies is looking for a Systems Technician for a contract position with a public sector client in Las Vegas NV.
JOB SUMMARY/CLASS CHARACTERISTICS:
Designs, selects, installs, maintains and provides user assistance for personal computer and network equipment; develops interfaces between departmental equipment and other Client computer systems.
CLASS CHARACTERISTICS:
Systems Technician I - is the entry level in this technical support series. Initially under close supervision, incumbents learn Client hardware and software as well as departmental activities and requirements. This class is alternately staffed with Systems Technician II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency, which meet the qualifications for the higher level class.
Systems Technician II - is the journey or experienced level in this class series, fully competent to provide user assistance and solve varied problems related to personal computer and network acquisition, installation and usage. This class is distinguished from Senior Systems Technician in that the latter is the working lead level in this class series, responsible for the work of a small groups of technicians in addition to performing the most complex systems support work.
MINIMUM REQUIREMENTS:
Education and Experience:
Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of Full time experience in installing and troubleshooting personal computer hardware and software.
Systems Technician II - In addition to the above, one (1) year of Full time experience in installing and troubleshooting personal computer and network hardware and software. Possession of a four-year degree in an appropriate field is desirable.
Licensing and Certification: Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.
EXAMPLES OF DUTIES:
Designs, installs, tests, documents and maintains local area network systems; troubleshoots and resolves hardware and software problems. Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately. Installs and maintains communications systems between departmental personal computer and network systems and other Client computer systems; troubleshoots problems and ensures proper operation of hardware and software. Upgrades and modifies operating systems by installing new vendor releases. Confers with departmental to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions coordinate with existing hardware, software and systems. Instructs user department staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users. Provides assistance and instruction to part time or intern staff; ensures that their work is completed in an appropriate and timely manner. Maintains accurate records and files related to work performed. Maintains current knowledge of Personal and network hardware and software; makes recommendations for acquisition and upgrading. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various Client work sites in order to perform on-site troubleshooting and attend meetings.
PHYSICAL DEMANDS:
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time and to lift and carry equipment weighing up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of:
Systems Technician I - Standard personal computer system hardware and business application software operating capabilities and limitations; the use of specified computer applications involving word processing, office automation and/or standard report generation; the selection and installation of personal computer and network hardware and software; standard office practices and procedures, including filing and the operation of standard office equipment; record keeping principles and practices; techniques for dealing with a variety of individuals, in person and over the telephone.
Systems Technician II - In addition to the above: Local area network hardware and software capabilities and installation techniques; documentation and user instruction methods and techniques.
Skill in:
Systems Technician I - Installing, maintaining and troubleshooting personal computer hardware and software; directing the work of and instructing interns and part time staff; using and instructing others in the use of computer hardware and software; troubleshooting and correcting computer hardware and software problems; maintaining accurate records of work performed; preparing clear and concise documentation, user instructions, reports, correspondence and other written materials; working without close supervision in standard work situations; establishing and maintaining effective working relationships with those contacted in the course of the work.
Systems Technician II - In addition to the above: Installing, maintaining and troubleshooting network and Mainframe gateway hardware and software; analysing user needs and evaluating and recommending appropriate hardware and software purchases; using initiative and independent judgment within established procedural guidelines; contributing effectively to the accomplishment of team or work un
To apply, please send your Resume in MS Word format and reference Job ID # 5383. We look forward to working with you!