Network Services Support Engineer

North Carolina  ‐ Onsite
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Keywords

Description

Location: Durham
Status: Contract
Compensation: Submit Competitive Rate
Education Level: Not Specified

Network Services Support Engineer
9-month contract in Durham, NC

Project Description:

  • Candidate must be flexible and willing to work a scheduled shift in a operational support environment.
    This may include off-shifts, nights and weekends.
  • In addition, some substitute rotation may be required at times.
  • Monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments.
  • The successful candidate will work in a 24x7 Network Operations Center providing advanced tier 2 technical support of WAN/LAN networks for domestic and global clients.
  • Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required.
  • Hours must be flexible.
Job Description:
  • The candidate will work as part of an operations team using the company's iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.
  • This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment.
  • The expectation is that the candidate will adapt to and drive change.
  • The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally.
  • The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers.
  • The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service.
  • ITIL knowledge/experience is desirable.
  • Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients' behalf.
Qualifications:
  • Advanced WAN troubleshooting/problem determination - 5+ years
  • TCP/IP, MPLS, QoS, and routing protocol troubleshooting - 5+ years
  • Frame Relay, ISDN, ATM, Private Line - 5+ years
  • Advanced LAN/switch troubleshooting/problem determination - 5+ years
  • Advanced knowledge/experience with Cisco IOS Architecture - 5+ years
  • Campus/Data Center LAN Troubleshooting Experience - 2+ years
Other DESIRED Qualifications:
  • Advanced knowledge/experience with Juniper/SRX
  • Experience with Remedy based ticketing system
  • F5 or ACE Load Balancer experience
Application Requirements
  • Client will not accept subcontractors

Required Qualifications:

  • WAN
  • CISCO IOS
  • MPLS
  • DATA CENTER
  • TCP/IP
  • LAN
Benefits/Perks
  • Medical
  • Dental
  • Vision
  • and Life Insurance for Full-time W2 Consultants.
  • Supplemental Disability and Long-Term Care Insurance
  • Dependent Care Assistance. 401(k) with Roth feature.
  • Free E-learning Courses

About MATRIX
Whatever your career destination, we're how you get there. For more than 27 years, MATRIX has placed talented contract and permanent IT professionals like yourself at thousands of top-notch organizations throughout the U.S., ranging from Fortune 50 to small IT shops across all industries.

Please Note: Your Resume will never be submitted to a client company without your prior knowledge and consent to do so.

Start date
n.a
Duration
9-month
From
MATRIX Resources, Inc.
Published at
23.10.2012
Project ID:
437825
Contract type
Freelance
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