Description
Experience:
Minimum two (2) to four (4) of related IT experience required.
Knowledge/Skill/Abilities:
Excellent Communication Skills, Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training or experience equivalent required.
Ability to determine appropriate course of action within problem management process for service desk call.
Resolve end user and desktop support issues related to Windows 7 in a timely manner to ensure positive impact on customer satisfaction.
Analyze, research, or resolve technical issues utilizing a variety of resources.
Enter all information in CA Service Desk tool.