Cisco Engineer

Job type:
Start date:
2+ years contract
MATRIX Resources, Inc.
Published at:
flag_no USA
Project ID:

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Location: Atlanta
Status: Contract
Compensation: Submit Competitive Rate
Education Level: Not Specified

Cisco Engineer
2+ years contract in Atlanta, GA

Job Description:

Unified Communications Voice/Central On Boarding Customers Service Delivery & Fault Management & Monitoring Service Assurance - Incubated Solution.

Overall responsibility for customer service experience, systems availability, capacity planning and management, system performance, configuration, software and hardware for primarily Cisco contact center based applications.


  • Expert level experience supporting Voice Gateway, routing protocols(BGP)and strong knowledge of CISCO Call Manager and CISCO Cube-SP.
  • Resolving fault conditions on voice services remotely or customer site.
  • ACTIVE CCNP - CCVP certifications OR equivalent exp. Would ideally like both certifications but will take one - IF CERTIFIED - Please provide ACTIVE certification number in supplemental area.
  • Familiarity with CISCO HCS/UCS.
  • Familiarity with CISCO VOSS.
  • Familiarity with VOIP, TCP/IP.
  • Must be customer focused and willing to interact with customers to address issues/concerns or inquiries associated with their Unified Communications Voice Services.
  • Creative, self motivated and ability to work with little guidance.
  • Must be organized, thorough and able to effectively manage customers and internal process.
  • Ability to understand and articulate technical information in a simple, concise manner.
  • Must be willing to work flexible hours 24X7 shifts.
  • Willingness to manage after hours escalations on a rotational basis.
  • Must have demonstrated experience and truly worked in the trenches.
  • Will consider candidates currently not in Atlanta but candidate must know this assignment is based on Atlanta (not a remote) and will be required to move to Atlanta within 2 weeks of assignment offer.
  • Must be able to work in a fast-paced environment.
Other Desired Skills/Certifications:
  • ACTIVE - CCIE certification Voice(SIP, CUCM, H323).
  • (If certified place in certification number in supplemental area).
  • Knowledge of SIP Protocol & ALU would be a plus.
  • Previous experience as a Call Manager would be helpful.
  • (Tier 2.5/3 experience).
Application Requirements
  • Client will not accept subcontractors
  • You must be authorized to work in the U.S. on a Full time basis.
Required Qualifications:
  • VoIP (Voice Over IP)
  • CCNA
  • CCNP
  • Medical
  • Dental
  • Vision
  • and Life Insurance for Full-time W2 Consultants. Supplemental Disability and Long-Term Care Insurance
  • Dependent Care Assistance. 401(k) with Roth feature. Free E-learning Courses


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