Description
Client: Fortune 200 Company
Duration: 3 month contract
Hours: Monday-Friday 8am-5pm
Pay: $11 an hour
Job Description:
Experience Level: (1 - 2 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require no previous experience in the field. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Agents have an expected resolution rate between 40% - 60%. Average expected time on task between 4 to 10 minutes. May be responsible for 2 to 5 accounts. Typically reports to a supervisor or manager.
3 Month Project
Hiring Manager specific requirements:
* Must have basic knowledge of computer and basic data entry
* Must have good attention to detail to ensure proper information documented
* Must be able to respond to telephone calls, email and personnel requests during this project and understand the requests in basic troubleshooting.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Work under minimal supervision