Customer Service Analyst

Job type:
on-site
Start:
n.a
Duration:
3 months
From:
Synergy America, Inc.
Place:
Georgia
Date:
11/06/2012
Country:
flag_no USA
project ID:
443575

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We are seeking multiple Customer Service Analyst for 3 month contract position in Roswell, GA This position reports one of Customer and Business Solutions leaders. The Analyst will interface with several functional areas within the business unit including Sales, Customer Service.

Skills:

A bachelor's degree is a must
2-3 years of work experience
Critical skills include: initiative, analysing, flexibility, decision making, planning, organizing, thoroughness, effective oral and written communication.

Responsibilities:

    • Analyze issues associated with pricing, chargebacks and sales information for distributors.
    • Resolution of pricing and chargeback requests.
    • Timely and accurate execution of pricing requests and/or distributor chargeback claims.
    • Actively participate in team's visual board management.
    • Manage special projects as assigned.
    • The main challenge for the incumbent is understanding and timely and accurate execution of pricing requests and/or reconciliation of chargeback discrepancies for complex, high profile distributors and exercising judgment regarding open issues.
    • The Analyst must be able to investigate and quickly recognize the reason behind the discrepant information and resolve it, so that it does not reoccur.
    • Also, the incumbent is responsible for making recommendations concerning practices
      and procedures to strengthen internal control and improve efficiency.

    Interested candidates should send a copy of their Resume including salary/rate information.

    Company Profile:

    Synergy America, Inc is a 16-year-old Professional Services staffing firm providing contract, contract-to-hire and direct-hire resources to companies looking for key individuals. We specialize in providing top-notch talent for our clients, and help candidates in finding the right position.

    We focus in a variety of areas: Information Technology, Engineering, Accounting/Finance and Human Resource professionals. We source and supply candidates nationwide. We are located in Atlanta, GA

    We rely on our knowledge of search and hiring procedures. We consider both the companies and the candidates to be our clients. We believe in providing the highest level of service to our clients at all times.