Description
At HCL we have a immediate requirement to engage an experienced Kana Logic Developer (SEM) or with similar experience (Chordiant Decision Management, on a 6 month contracting project at Dublin.
The ideal candidate would have
- Background as Analyst/Designer/Developer
- Experience of coding business rules and Logic to determine process capture for a case & knowledge management system across multiple channels.
- Will have knowledge around IT Infrastructure including data feeds to and from MIS.
- The right candidate will be able to demonstrate their proven ability to mine data from a Kana or Chordiant database to create bespoke reports.
- A Degree or equivalent experience within the discipline of KANA or similar BPM system technical and product knowledge.
- Experience in process excellence/modelling, workflow, or flow charting. Ability to design and develop processes based solutions or BPM (business process management)
Essential role requirements will include:-
- Logic Development in KANA Case & Knowledge Management (SEM) version for Case Management design and system development.
- Read requirements documentation correctly with the confident ability to translate same into clearly documented designs.
- Assign appropriate tasks to more junior project team members in technical and process consulting specialties.
- Assist with the analysing, design, and implementation of Real Time decision management solutions.
- Ensure maintainable solutions within the KANA Rules environment by providing:-
o clear guidance on development best-practices,
o performing regular code and design reviews,
o coaching project team members and
o representing intent and approach to client staff.