KANA Developer

Dublin  ‐ Onsite
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Keywords

Description

At HCL we have a immediate requirement to engage an experienced Kana Logic Developer (SEM) or with similar experience (Chordiant Decision Management, on a 6 month contracting project at Dublin.

The ideal candidate would have

  • Background as Analyst/Designer/Developer
  • Experience of coding business rules and Logic to determine process capture for a case & knowledge management system across multiple channels.
  • Will have knowledge around IT Infrastructure including data feeds to and from MIS.
  • The right candidate will be able to demonstrate their proven ability to mine data from a Kana or Chordiant database to create bespoke reports.
  • A Degree or equivalent experience within the discipline of KANA or similar BPM system technical and product knowledge.
  • Experience in process excellence/modelling, workflow, or flow charting. Ability to design and develop processes based solutions or BPM (business process management)

Essential role requirements will include:-

  • Logic Development in KANA Case & Knowledge Management (SEM) version for Case Management design and system development.
  • Read requirements documentation correctly with the confident ability to translate same into clearly documented designs.
  • Assign appropriate tasks to more junior project team members in technical and process consulting specialties.
  • Assist with the analysing, design, and implementation of Real Time decision management solutions.
  • Ensure maintainable solutions within the KANA Rules environment by providing:-
    o clear guidance on development best-practices,
    o performing regular code and design reviews,
    o coaching project team members and
    o representing intent and approach to client staff.
Start date
ASAP
Duration
6 month contract
From
HCL
Published at
08.11.2012
Project ID:
444688
Contract type
Freelance
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