Description
IT, Support, Level II, Remote Access, Second Level Support, Hardware, Application, System, Microsoft Windows platforms, Microsoft Active Directory Services, Microsoft Office , Windows XP/7, DNS/WINS/DHCP/TCP/IP, LANS/WANS,Citrix Presentation Server, Exchange 5.5, Exchange 2003 Client Expertise, Microsoft Lync, BlackBerry Devices, VOIP Phone Systems, Altiris Deployment Solution and Polycom Video Conferencing Systems.
My Client has an urgent need for an IT Support Analyst to provide 2nd Line support for a 12 months contract in Dublin. You will provide support to end-users in Europe, you will analyze and troubleshoot tickets recorded in the helpdesk system. The IT Support Analyst will also provide desk-side assistance to staff when an issue can not be resolved using remote access tools and be able to provide Second Level support to your IT colleagues by assisting them with more complex hardware, application and operating system issue
Responsibilities:
- Provide local and remote telephone support from our Call Centre system when called upon in a prompt, professional and polite manner.
- Participate in the daily support of IT equipment such as workstations, laptops, telephony, printers and audio visual systems in the Dublin office.
- You will work to help users with computer software or hardware problems and deal with enquiries on the use of specific software, such as database, word processing, electronic mail, operating systems, and printing. You will also perform troubleshooting to isolate and diagnose common problems and work with other IT Department Staff such as Level 3 Teams in the resolution of related issues.
- You will update helpdesk tickets regularly and maintain an up to date history.
- Provide IT support to our numerous Meeting Rooms in the building.
Experience and Qualification
- Strong technical knowledge of computer hardware, computer operating systems and desktop applications.
- Experience of all current Microsoft Windows platforms including: Microsoft Active Directory Services, Microsoft Office , Windows XP/7, DNS/WINS/DHCP/TCP/IP, Strong knowledge of LANS/WANS and Hardware maintenance (Video/network cards, RAM upgrades) along with good knowledge of Exchange - User account setup, access permissions etc.
- It would be desirable for you to have experience of the following including: Citrix Presentation Server, Exchange 5.5/Exchange 2003 Client Expertise, Microsoft Lync, BlackBerry Devices, VOIP Phone Systems, Altiris Deployment Solution and Polycom Video Conferencing Systems
If the IT Support Analyst role in Dublin is of interest then please do apply.
IT, Support, Level II, Remote Access, Second Level Support, Hardware, Application, System, Microsoft Windows platforms, Microsoft Active Directory Services, Microsoft Office , Windows XP/7, DNS/WINS/DHCP/TCP/IP, LANS/WANS,Citrix Presentation Server, Exchange 5.5, Exchange 2003 Client Expertise, Microsoft Lync, BlackBerry Devices, VOIP Phone Systems, Altiris Deployment Solution and Polycom Video Conferencing Systems.