Description
PURPOSE OF POSITION:
- Report to the Assistant Manager, Information Technology Systems.
- Provide hardware/software support to our client's staff (approximately 100 users ).
- Work with internal and external staff to diagnose and resolve IT issues.
- Implement IT projects within the office (may involve configuration, programming, installation of new hardware/software solutions, supporting in-house software solutions etc.)
- Plan and coordinate roll-outs of new software/hardware within office
- Ensure ITS requirements are met and adhered to.
- Provide timely and professional resolution to a user's request for service (technical tickets).
- Create and maintain documentation (day-to-day operations, software, hardware, network etc.)
- Maintain hardware inventory (laptops, projectors, etc.)
- Assist as a network administrator in a backup capacity
- Manage user's access to IT services (account creation/modification/deletions)
- Assist with internal email support (configuration of the email client on individual machines, managing project accounts, setting up listserv (distribution lists), and configuring ticket system instances)
- Backup admin for the office Servers (web, domain controller, etc.)
- This position requires lifting/moving of equipment
KEY SKILL SETS REQUIRED:
- Ability to diagnose PC desktop, laptops, printer, and scanner issues
- Great customer support and people skills.
- Experience with PC and Microsoft Windows XP and Windows 7. For Servers, Windows 2003 and 2008.
- Can Troubleshoot a variety of issues - desktop, laptop, application, operating system, server, network etc.
JOB SPECIFICATIONS:
Requested Education:
- Minimum Bachelor's degree in Computer Science or related discipline (or equivalent training and experience).
Requested Experience:
- Minimum 2-5 years of experience in a technical support role, preferably in a university environment.
- Demonstrated experience in implementing small and large scale technical infrastructure related projects (setup, installation, and servicing of personal computers and software support).
- Software skills required (Microsoft Office 2003 to 2010 - Word, Excel, Access, Adobe).
- Programming skills required (HTML, SQL, PHP, JavaScript, Visual Basic).
- Experience in Microsoft Office 365 and Microsoft SharePoint is an asset.
- Excellent customer service, problem solving skills, ability to work effectively in teams and analytical skills are required.
- Novell support at the desktop level.
- Windows server 2003 and/or 2008 admin level experience - setup, support, and troubleshooting.