Description
Service Manager, ITSM, ITIL, Telephony, IVR - Brussels, English, Dutch, French
Sword is recruiting for one of his blue chip clients a Service Manager with a proven track in Contract Center for an initial period of 6 months based in Brussels.
Function Description:
- Take on the responsibility of the operational quality of the services by being involved in the day to day operational health of the service delivery
- Define and manage all intiatives needed and useful to maintain the level of operational quality in accordance with the expectations
- Contribute to improvements and simplifications of the processes
Skills and Experience:
- 2 years in Service Management or Telecom environment
- Proven track in Contract Center
- ITIL Service Management Framework
- Telephony/IVR/Contact Center Solutions
- Fluent in English, Duch and French
Preferable:
- Experience in setting up and managaging Service Level Agreement
If you are interested by the position, please send your CV.