IT Workplace Field Service Agent (m/f)

Bern region  ‐ Onsite
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Keywords

Description


Our client, a retail company, is looking for an
IT Workplace Field Service Agent (m/f)

Referenz: -en
Beginn: asap
Dauer: 3 MM++
Ort: in Bern region
Branche: Herstellung von Uhren

Ihre Aufgaben:
  • Providing field support to internal customers in a courteous and timely manner
  • Executing on site support and maintenance requests and acting as a backup Service Desk Agent (phone support)
  • Keeping process and checklist documentation up to date and you are expected to propose and implement improvements to the Services


Ihre Qualifikation
  • You have a Swiss CFC/EFZ or equivalent with proven experience as a Field Service Agent, Service Desk Agent or 1st Level Engineer
  • Expertise in Microsoft Office Suite ) and Windows operating systems (XP, 7) is required, good knowledge of other environments (Apple) is a plus
  • You have a solid understanding of personal computing hardware (Dell, HP; all others a plus) as well as printing hardware (HP, Brother, Canon, Xerox etc.) and are familiar with networking basics (patching, cabling)
  • Perfect level of French or German, you have excellent knowledge of the other and are fluent in English
  • You are a service-oriented, personable and dynamic person with a can-do-mentality and hands-on approach



Skills:
- Helpdesk/support


Keywords: Incident Manager Error analyst Problem manager Helpdesk assistant Help desk clerk 1st level support 2nd level support 3rd level support freelance contractor freelancer contract contr contracting self-employed project Projekt

Start date
ASAP
Duration
3 MM++
(extension possible)
From
Hays AG
Published at
27.11.2012
Contact person:
Jennifer Knebes
Project ID:
453302
Contract type
Freelance
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