Description
Customer Support Engineer - WCDMA, RNC
Riyadh, Saudi Arabia
- Must have 3 to 5 years experience with NSN WCDMA, RNC; ideally in a support role
- Must have extensive experience with NSN RNC (RU30) & Flexi BSC (RG20): Commissioning/Integration/Troubleshooting
- Experienced in NSN Resolve Case Handling Tool Usage (Case Handling & Trouble Resolution)
- Should have experience in:
- First level technical support for customer queries
- SW maintenance activities: installation & test of technical/change notes/change deliveries.
- SW upgrades and technical audits on site.
- On-site support at customer's premises participating network operation service, when applicable.
- Plan and run a subproject (like SW upgrade, SW change planning, Tailored technical support)
- Installation and/or commissioning and/or integration activities.
- Network expansion activities.
- Technical/customer acceptance testing.
- Implement parametering in the network elements' subsystems (understands KPI and the impact on the performance of the system).
- Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)