Description
Major Role Responsibilities:
o Advises projects on training requirements, standards and processes;
o Designs and develops training materials to educate users on the correct way to operate applications in support of business processes;
o Implements training administration processes, including records management;
o Schedules, plans and delivers instructor-led training sessions.
Specialty Role: Advisor
Advises Informatics projects on training requirements, standards and processes.
RWT Role: Advanced
Instructor/Designer/Leader/Advisor
Education: B.A., B.S., B.Ed
Competencies: Effective time management skills. Analytical thinker. Capable of performing effectively individually or as part of a team. Excellent written and verbal communication skills.
Skill Sets
Required:
Adobe Acrobat
MS Outlook
Desired:
SharePoint
Industry Knowledge
Pharmaceutical
Role Definition, Key Responsibilities & Accountabilities
* Support training managers with large scale Virtual Classroom Training sessions through room and audio setup
* Manage VCT rooms/licenses for trainers globally within the contractual arrangements with the selected vendor
* Monitor and analyze VCT helpdesk tickets to identify wide scale training needs and propose appropriate solutions to CoE
* Monitor and report on VCT usage and uptake statistics country by country back to the CoE
* Monitor and manage VCT Audio cost chargeback to the business if required
* Create and manage VCT knowledge base including support and training material suitable for global use
* Provide VCT Tool training for training managers around the world
* Analyze the impact of tool upgrades on the client's training community and ensure relevant communications are made
* Liaise with BT Support team and/or VCT vendor around tool down time, maintenance and manage with minimal disruption
Functional, Business & Technical Competencies
* Knowledge and expertise of Virtual Classroom Training Systems and processes
* Ability to analyze support needs, implement relevant solutions and measure effectiveness
* Ability to work independently with suppliers as well as internal training partners and BT
* Ability to quickly learn new systems and tools
* Ability to work with/across multiple teams and individuals globally
Performance Measures
* Support service level agreement targets
* Training Manager Feedback
* Licence/Room Management within contractual agreements
* Usage and feedback of support documentation
Skills and Experience
* Significant systems support experience
* Experience with virtual classroom training tools and processes in a multinational company
* Experience creating software/tool guides and support documentation
* Experience delivering systems or software training (Virtually a plus)
* Excellent organizational, time management, relationship management, vendor management, and budget management skills are essential
* Must be able to interface effectively in a high performance, Matrix team environment on a global scale
* Strong verbal, written, presentation, technical, and interpersonal communication skills are required
* High computer literacy and experience with learning complex systems quickly
* Pharmaceutical industry experience a plus
If this role sounds exciting to you and it is what yo are looking for, please send me your updated CV/Profile