Description
Senior Technical Support Engineer - Unix - Windows - TCP/IP - Hampshire - £40kA fantastic opportunity has arisen at a global telecoms company based in Hampshire. As a Senior Technical Support Engineer you will be responsible for 2nd line support, diagnosis, troubleshooting and resolution of complex customer issues. You will work with a range of software products and attempt to reproduce and resolve problems using available systems and tools.
You will work closely with 3rd line support staff when problems cannot be resolved by 2nd line. You will also be the escalation support interface with customers and partners to ensure the company is represented in the most positive manner at all times. You will also deliver product and related technical training to technical support staff.
Skills required:
- 4+ years of software technical support
- Experience with Operating systems: Unix (Linux, Solaris, others) and Windows (XP, 2000, 2003)
- TCP/IP Networking
- Strong Knowledge of WFM
- Strong Knowledge of Outbound
- Strong knowledge of databases: MS SQL, Oracle, DB2.
- BA or BSc in Computer Science or Engineering, or related technical fields
This is a great opportunity to work for a global employer who thrives to provide there employees with the best training, development and career prospects.
Apply now!
To find out more about Progressive Recruitment please visit www.progressiverecruitment.com