Description
Citrix/XEN Desktop Application Delivery Engineer
Skills:
Citrix XEN Desktop and XEN Server, MS Outlook with IMAP/POP/Exchange Servers, Active Directory, Server Administration or Citrix CCA Certification a plus!
Responsibilities
- Installing and supporting a variety of custom applications in any version of Citrix XenApp
- Troubleshoot issues with Citrix application installations
- Provide level 2/3 trouble tickets, especially when application support is involved
- Provide telephone and Internet support to customers who have questions or issues related to Citrix XenApp and XenDesktop support
- Collaborate with other technical groups to quickly resolve technical issues
- Monitors, tracks, and documents customer support calls and related activities in incident management system
- Effectively document issues/feedback from customers for use in research and resolution of defects
- Develops documentation for troubleshooting steps and common solutions to frequent calls for use by customers and peers
Qualifications
- Demonstrated knowledge of Citrix XEN Desktop and XEN Server
- Working knowledge of configuring MS Outlook with IMAP/POP/Exchange Servers
- Experience with Active Directory
- Working knowledge of basic standard software such as: MS Office suites, Adobe suites, multiple Windows OS platforms
- Experience with remote assistance tools
- General desktop IT skills including printing, scanning, software installation
- Demonstrated knowledge of basic networking concepts and terminology
- Strong and articulate telephone personality and the ability to create rapport
- Ability to work within coverage expectations of Support department
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge
- Preferred but not required are:
- Server Administration Certification or equivalent experience (MCP, MCDST, MCSA or MCSE certification)
- Citrix CCA certification
- Other non-Microsoft certification
Benefits:
As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.