Functional Support Engineer, Financial Services, Derivatives, Summit F

BE  ‐ Onsite
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Keywords

Description

Functional Support Engineer, Financial Services, Derivatives, Summit FT, Belgium

Our client requires a Functional Support Engineer based in Brussels, Belgium. The role is to be part of the FXMMR-BE Support Team. The Team is functionally and technically supporting 3 main applications used by the Dealing Room: Kondor+ (F&T), FlexING (F&T - in house Application) and Summit (F). Covering a 24/7 Support for Kondor+ & FlexING. The Team Members structure is: 5 Technicals & 3 Functionals.

Definitions - FlexING aims to provide the pricing and reporting the risk figures on the Exotic instruments also called OpenTrade deals. It currently relies on the Kondor+ database as master system. Kondor+ is the world's most widely used trade and risk management solution. SUMMIT Global is a third party integrated trading and risk management system providing rich functionality in the trading, pricing, analytics and value at risk (VAR) reporting areas..

Responsibilities of the role

The Functional Support Engineer's responsibilities cover:

- Support
- Daily management of the Summit/FlexING applications (identification and solving of issues)
- Management of end users requests (assessment and prioritisation)
- Support in the design of efficient processes for information requests and incident management
- Implementation of application releases: testcases development, tests in the last phase of the project, acceptation tests...
- Incident Management
- Registration, follow-up, and documentation of incidents
- Preparation of standard incident reporting
- Problem management
- Identification, solution and follow-up of problems
- Preparation of operational reports required for an efficient problem management
- User management
- Management of information requests in relation with Summit/FlexING
- Communication to end users in relation with incidents, problems, requests (issue localisation/identification and solution)

Skills required:

- Solid experience within support function within an IT environment/packages
- Experience of working with Dealing Room people
- Expert in Derivatives/Rates & Exotic FM Product
- Advanced knowledge of Summit FT

Languages

- English is required, preferably also French or Dutch

Start date
1/11/12
Duration
3 months+
(extension possible)
From
Ifftner Solutions
Published at
11.12.2012
Project ID:
459838
Contract type
Freelance
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