Description
An opportunity has arisen for a talented SQL Support Analyst to join a leading IT employer of choice on a contract basis. The successful candidate will be responsible for providing problem resolution and maintenance capabilities in addition to First Level Production Support..
Key Responsibilities:
- Analysing system problems, recommending appropriate course of action, agreeing and implementing business and technical solutions
- Provide Business Hours support for Production Application systems
- Ensure that Incident, Problem and Change management processes are followed
- Develop and maintain systems documentation.
- Work proactively to ensure any problem areas are identified and fixed
- Follow escalation process as appropriate
- Assist with weekend maintenance activities as required in accordance with support processes.
Key Requirements:
Essential Skills:
- 4+ years of IT experience with a minimum of 2 years in a similar support role.
- Experience with Microsoft SQL Server
- MS Office suite
- Experience in technical problem resolution, preferably in SQL based application environments
- Demonstrated customer service focus
- Excellent Communication skills (both written and verbal)
- Technical Support/Analysis experience in supporting small/medium time critical processing applications
- Possesses production support and time management skills
Desired Skills:
- ASP.NET experience
- Experience using tools within Microsoft Business Intelligent Development Studio
- MS Excel + MS Access
- Experience in Banking and Finance systems
- Experience in Accounting Systems
To apply for this outstanding role please contact Rob Wolter or click on the apply button below.