Senior Management Consultant

Alberta (AB)  ‐ Onsite
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Keywords

Description

Resource Role Category: Management Consultant

Experience Level: Senior

Term: The term will be for twelve months from approximately January 3, 2013 to December 31, 2013 with the possibility, for extension for up to one year on the same terms and conditions.

Resource Commitment: Services will be required on a Full time basis (40 hours per week).

Project Background:

Our client is proceeding with a phased-implementation approach to integrate citizen-centered service delivery for social-based assistance in Alberta. This initiative is about modernizing and developing a service delivery model that will take full advantage of new business processes, information and technology solutions, etc. to enable the Common Service Access Outcomes.

  • Improved client access
  • Improved client transition through life stages
  • Improved client experience
  • Improved ways of doing business
  • Improved value for money

To improve the level of integration, coordination and access to social-based services, the vision is to:

Move social-based assistance programs towards a citizen-centered, aligned and integrated approach to program development and delivery that reduce gaps, simplify access and improve client outcomes.

Description of Resource Duties:

Reporting to the Executive Director, the Management Consultant will support with Design and Implementation.

Other duties may include but not limited to:

  • Leads deployment of preliminary Service Design and optimization of that design based on learning's during initial deployment stages.
  • Provides advice and recommendations to facilitate decisions essential to achieving Common Service Access goals and priorities.
  • Develops and directs approaches to integrate, monitor, and control interdependencies and interfaces among various aspects of the Common Service Access design and implementation framework.
  • Works closely with branch management team, Ministry representatives, and contracted resources within the Common Service Access Implementation Office.
  • Identifies and addresses risks and issues associated with the implementation of Common Service Access, ensuring senior Ministry representatives are aware of issues and risks, and develops associated intervention and mitigation strategies.
  • Leads and directs definition of the Common Service Access franchise design model to guide the rapid deployment and phased-in roll out of Common Service Access via in-person and contact centre sites across the province.
  • Directly responsible for deliverables identified as part of the Master Implementation Plan for Common Service Access.

Required:

Demonstrated experience as a Management Consultant as described by the above referenced responsibilities for at least 2-3 work environments.

Desired:

  • Demonstrated strong leadership and facilitation skills.
  • Demonstrated project management skills.
  • Proven ability to function at senior levels of an organization.
  • Experience with change management
  • Experience with the development of communications plans
  • Analytical and problem solving skills in planning, and designing creative solutions to meet customer needs.
  • Experience conducting, facilitating and interpreting impact and risk assessments across multiple alternatives.
  • Demonstrated strong writing, communication and business documentation skills.
  • Knowledge of government planning and budgeting processes and procedures.
Start date
January 3, 2013
Duration
1 year
From
xiboss
Published at
12.12.2012
Project ID:
460460
Contract type
Freelance
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