Description
German Technical Support & Customer Service AgentCork, Ireland
Job Description:
Provide technical support and excellent customer service to all customers within a given timeframe.
Responsibilities:
• Provide technical support and troubleshooting to customers via telephone, e-mail, chat etc.
• Identify, evaluate and prioritise customers problems and complaints
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Recognise when a problem or query should be transferred or escalated to another department, supervisor or manager
• Enter, update, retrieve and maintain all customer information
• Take personal ownership of every customer until their problem is resolved and they are happy.
Required Skills:
• Fluent German
• Fluent English – Both Written and Oral
• Excellent PC skills
• Excellent communication, listening and time management skills
• Ability to use own initiative and work under pressure to achieve deadlines and targets
Professional Experience:
• Previous call centre experience
Salary:
• €23,000 per annum
• Salary after tax €1,700 per month
Benefits:
• 100% Private healthcare for you and your partner
• Company Pension
• Subsidised Canteen
• FREE Parking
• FREE onsite Gym & indoor football pitch
• Relocation package (Flights & €1270 on receipt after 3 months)
• Full Training Provided
• 15 minutes from Cork City Centre