Description
Video Conference Support technician
To provide dedicated support to Fujitsu's customer for the use of meeting rooms, conferences and Video conferencing facilities and audio visual equipment including the scheduling, support and documenting of meetings for project management and other project users in customer Buildings.
Coordinate meetings with other project operating locations where required and ensure that the most cost effective technology is used to support project meetings and user's needs.
There are four areas that have to be considered:
1. Meeting rooms;
2. Conference;
3. Video Conference ( ViCo);
4. Ad Hoc speeches/events technical support.
JOB SUMMARY:
Key individual accountabilities:
Handle the daily scheduling, production, troubleshooting and issue resolution process for all meeting rooms including video conferencing end points, and other AV systems;
Demonstrate technical competency and achieve the highest level of customer satisfaction;
Responsible for accurate setup and efficient operation of intermediate event/meeting technology equipment;
Troubleshoot, repair, and calibrate all AV & VTC equipment and systems. Schedule, coordinate, and oversee all system maintenance, both preventative and emergency including coordination with third parties, both FM and IT audio maintenance;
Provide in-room support for Executive video and Tele-presence rooms;
Execute change management and compliance processes;
Produce appropriate documentation for deployment and on-going support, keeping the designated back-up staff up to date;
Provide transparent and effective communication to the business functions;
Maintain effective relationships with client Management and industry peers to keep informed of evolving practices and customer needs;
Provide monthly reports including I needs and incidents references for the meeting rooms/conferences/ViCo;
Exceptional conferences will be added as a resource constraint and will be monthly passed to the line manager;
Keep track of statistics of usage.
Job holder Profile:
Strong inter-personal/communication skills;
Excellent multitasking capabilities;
Good organisational skills;
Ability to work under pressure;
Knowledge of video-conferencing equipment and typical IT solutions;
Good language skills (minimum fluency in English and Spanish, other languages an asset);
Confidentiality a must;
Knowledge of DCN;
Prepared to work out of hours.