Description
The client is a Fortune 500 company, market leader in their sector of customer focused services.
This is a role for a Senior Lead Support Engineer with a background in VOIP/IPT and in-depth experience of CallManager and Unity. This role is to act as a focal point for large account network problem resolution. - interface with Cisco TAC, CSEs, VARs, OEMs, end-users & internal engineering departments.
Skills Required:
- In-depth knowledge and hands on experience of IP Telephony and strong operating experience in the following areas: IP Telephony (Cisco CallManager, Unity), Voice gateways and Gatekeepers.
- Knowledge of Microsoft Windows Server including Windows 2000 and Windows 2003. Knowledge of Microsoft SQL Server.
- CCVP/CCNA Voice required
- Proven experience handling critical customer issues in in an escalation scenario under strong pressure to deliver.
- Excellent troubleshooting skills.
- Excellent decision making skills
- Strong communications skills
- Proven ability to work in a team, provide training and mentor other engineers
- A right first time attitude.